Returns & Refunds Policy

1. Eligibility for Returns

   • Items must be returned within 7 days of purchase.
   • Products must be unused, unwashed, and in their original packaging with tags attached.
   • Sale items and gift cards are non-refundable.

2. Return Process

   • To initiate a return, please contact our customer support at [your email] to obtain the return address and instructions.
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 3-5 business days to the original payment method.

3. Return Shipping

   • Customers are responsible for return shipping costs unless the item is defective or incorrect.
   • We recommend using a trackable shipping service, as we are not responsible for lost returns.

4. Exchange Policy

   • Defective or damaged items: We offer a free exchange for the same item if it arrives defective or damaged.
   • Size or color exchanges: If you need to exchange an item for a different size or color, please contact our support team. Exchanges are subject to stock availability, and customers may need to cover shipping costs.

5. Refund vs. Exchange

   • Refund: If you prefer a refund instead of an exchange, it will be issued back to your original payment method within 3-5 business days after approval.
   • Exchange: If you choose to exchange an item, we will process the exchange once we receive your returned item. Exchanges are only allowed for the same product in a different size or color.

6. Late or Missing Refunds

   • If you haven’t received a refund yet, please check with your bank or payment provider.
   • If the issue persists, contact us at info@ceecile.com